I contacted Patient Care at W Club and was told to take the doll apart and return the head attached to the breast plate. That means deboxing, undressing, and taking the whole doll apart. I am a teacher and we have started our new year, so I am very busy right now. I haven't had a lot of time for my hobby over the last few weeks.
Fortunately, I printed out the "Damaged Product Replacement/Repair Form" that was sent by Patient Care. I'm glad I did because there is now a disclaimer printed on the bottom:
IMPORTANT:
Please note that this return is only authorized for 30 days from the date the RA number is issued! Send your defection item(s) without delay. If we do not receive your defective parts within 30 days, we will assume that replacement is no longer required, as replacement parts may no longer be available after that period. (Normal resolution time is approximately 4 to 5 weeks.)
When did this happen? What ever happened to the 1 year warranty? If you purchase an IT product, you better check it out thoroughly!
Last year I purchased a NuFace doll from an IT dealer 8 months after the doll was released. She came with glue all over the iris of her eye. I contacted Patient Care and was told that they no longer had a replacement head for her. I contacted them within 30 days of receiving the doll directly from an IT dealer and it was within the one year warranty period. Looks like they are cutting back.
... Since the doll no longer has a head or breastplate, I titled this post 11.5 of 2018. Clever, right?
The most exciting part of receiving this doll was the new packaging. In an effort to be more environmentally friendly and provide better travel packaging, IT has changed the whole design of the box!
First here is the box from outside.
I like it. It's simple but still gives the buyer the sense of quality we've come to expect - the use of the rose gold foiling accent is a nice touch. The box has returned to opening with a flap and now has a string to tie it shut (instead of the ribbons the older version of the flap box used).
Although, I am not opposed to this new design, it was very nice that you could fit the bottom part of the double box into the top and store the dolls in the box facing out into cabinet. That option for display is no longer available. You have to lift the doll and liner out of the box to do display the doll NRFB.
I am very appreciative of the vents and the desiccant packet being placed outside the doll compartment. Kudos!
The desiccant packets have been a grave concern for me since they first started using them. They often came loose and bounced around during transit wrecking all kinds of havoc to eyelashes.
The doll stand now slides out from the the bottom behind the doll. NO EXCESSIVE TAPE! And the telescoping stand is now on the outside of the box where the desiccant packets are glued. Another item you no longer have to worry about coming lose during transit and banging around inside the compartment where the doll resides. GREAT PLANNING!
My only complaint is the Accessory Compartment. I really prefer the older version where the box comes out so you can store your accessories together. (This box is glued in place! Which also makes it difficult to get to the additional accessories that are taped down behind the box.) I love how the original accessory box slips into a sleeve which feels more luxurious and expensive. I hate the tab - if there are a lot of accessories stored inside, it immediately flips open upon opening the box and everything spills out onto the floor (at least that's what happened with Eye Candy Rayna). This is a major step backwards in my opinion which I hope will be remedied.
The boots' zippers are like butter! One of the easiest pairs of boots to get on and off. This purse if one of my favorite purses ever produced by IT. The earrings are quite nice. The sunglasses are "meh". So, how does Modernist Eugenia look?
Yes, she is standing on her own - without the stand. The dress reminds me of that stupid picture a couple years ago "What color do you see?" I think it's light blue.
I remember how excited the W Club was to have the opportunity to create this doll through a polling process. Unfortunately, in their excitement, members forgot to research the actual hair color and skin tone, choosing what they thought the combination looked like from a fellow member's mock up.
Not sure if this one will remain in my collection. I just need some redress time to see how she looks in other ensembles. Which is going to have to wait "4 to 5 weeks".
Also, I'm not a fan of the gray sclera on this version - probably because her face up is already shades of gray and her skin tone is so dark. The fact that her irises are gray doesn't help matters. There just doesn't seem to be "life" to this version.
NOTE: A couple collectors have shared that the 1-Year Warranty period is still valid. The 30 Days to send in your part is for "holding" a part for replacement. If you go beyond the 30 Days, you have to submit another Patient Care request.
4 comments:
I love your reviews! I have read on the forum Alain is going to redesign the complements box. BTW, you have 30 days to send the defective product since you claimed it, but you still have the one year guarantee , once that time is over you must contact pstipat care again.
Regarding the return period: IT's warranty is still for one year, but the return is only authorized for 30 days from when patient care responds to you. This way they check, and know if they still have a part in stock for you, and as I was told, they hold that part for you (especially a head) while they await your return to come in. A couple of months ago I had an Industry doll that had wonk eye and I completely forgot about contacting patient care until I took her out of the box once more. It was 11 months after the doll's release, and they still replaced the head. My form had the same disclaimer, but they just reminded me via email that I needed to have it in the mail quickly.
This will likely be my last year of collecting IT dolls, with rising prices and shipping costs and 3 out of my last 6 dolls with defects, it has become more of a frustration than a joy collecting their dolls. I have been there since the beginning and left once before for a few years because of all the defects, but I am finding it is not worth it anymore. I am still waiting for the replacements of green hands and feet, as well as being sent a replacement head that was worse than the one I sent in, and have two dolls that I just received have defects but I haven't even contacted them as I don't know if I even want to put myself through it once again if you know what I mean ...I know it must be frustrating to have your dolls produced by a factory that is continuing to have problems, so I hung in there for the last year, but at some point it just ceases to matter why. I will probably still stay at the club but doubt that I will buy like I used to. Heck, lately you have been able to buy some of the dolls for LESS than retails weeks after they come out..so no need to pre-order and hope there are no issues.
Thankks great blog post
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