First, and most importantly, I hope my readers know that I am not a chronic complainer. I really do love my Integrity dolls. This hobby is my escape from the stress I experience in my profession (I teach elementary school). When the hobby becomes stressful, it is doubly upsetting.
If IT didn't have the responsive customer service component in its business that it does, I would probably have already moved on. The staff at IT is incredible at trying to correct problems and provide replacements. I know there was recently a death in the family, and my deepest condolences go out to everyone.
I guess I wouldn't be so aggravated with my latest acquisitions, if IT hadn't set their own bar so high. It's difficult to not compare this year's dolls to those from the last convention. Here is one of my favorite FR dolls ever, After Tonight Eugenia Frost.
I've purchased nine FR dolls this year. So far, four of them have had problems with their eyes. I don't like this statistic. I thought long and hard about my "bad luck" and come to realize that my luck shouldn't be this bad. I know the dealer I use allows local collectors to cherry pick their inventory before sending out their orders by mail. That's probably a big reason why I have so many dolls arriving with problems. I am being sent the "leftovers". My first step with all of this is to change my dealer. If anyone knows of a great dealer who doesn't add a premium to their FR dolls and doesn't allow local collectors to pick over the dolls, please let me know.
If this doesn't help, I guess I'll move on to a different solution.